Nighthawk App. Can you give use some detail on what is happening with your router. I had the latest firmware 18.104.22.168_10.2.100 but had all the issues described in this community. Community Questions. R7000 Nighthawk Smart Wifi Router connected to a CM1000, ISP is xFinity. Don't know if that cable length is an issue. With the app, you can install your router in few steps - just connect your mobile device to the router network and the app will walk you through the rest. However, if you do not have Internet access even on wired connection you may have to configure the router to work with the modem. Kindly select the proper configuration that is applicable with your connection type. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. They suggested we try a different router. I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. First the 3 units were bought and the latest firmware was applied in the last 24 hours. As a developer longer version makes sense when dealing with large development and testing teams but why burden the public with them? Try installing that firmware, factory reset again, and make sure to manually install. 2. Find setup help, user guides, product information, firmware, and troubleshooting for your Nighthawk R7000P on our official NETGEAR Support site today. Do you mean you expect the Router to get the WAN (Internet, Wide Area Network) from your modem and then send that WAN to your LAN (Local Area Network)? @rpzky8 It goes without saying though, if anyone is going to follow the seemingly standard 'advice' of rolling back to a 2+year old firmware with all of the security issues v.42 might be exposed to, ensure you are at least utilising decent daily updated anti-virus/malware software, an up to date privacy focussed browser and perhaps a good VPN provider. As you have only just purchased the router, have you registered it with Netgear for the complimentary 90 day support? As a result, the Asus model retains its crown. Wait 2 minutes. ... Troubleshooting; 0 Kudos Reply. Have you tried restarting the whole thing? To see if your product supports the Nighthawk app, see Which products support the NETGEAR Nighthawk app?. @plemansI will definitely try installing it after work and post here some results. Thanks for the help, I plan to return it I got a. I just got this router 2 days ago. Based on all the advice, I downgraded to the .42 firmware and I've been rock solid for about 36 hours. Would I have to enable or disable it because I already have to disabled. Issues with Nighthawk ac1900 Hi , my AC1900 Modem Router , the wifi isn’t working at all . Now that you know that you have so many firmware choices available to you, perhaps you could give an earlier version a go. if you can log into your modem, you can post your screen shots of the modem connections page. Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router, CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP, E31U2V1. I tried doing the following troubleshooting steps on an issue I've seen in the forum back in 2019: - Reset my router using a paper clip at the back of it, - Setup the router, afterwards, used the firmware update that I downloaded in Netgear's site (the router is already on the same firmware but did it anyway), - After doing the firmware update, reset the router again, - Setup router using a new SSID for both 2.4Ghz and 5Ghz, - Tried the next day for work, issue persists. I am sorry if there is any other information I left out here, I am at work and can answer anything else that is needed when I get home in 3 hours. Good thing I had the cheaper brand on hand because it was needed as I tried for hours to get just one of these routers operation in the office. It seemed good for the first 6 hours, but then I started seeing the 5G network dropping out again. Things were mostly good for a bit but then the connection issues started again and just have gotten worse. The connection issue started then and I opted to return the router and buy a nighthawk router. But the router although the internet light is lit up it's not picking up the 2.4 or 5.0 internet from the modem? You are correct in that we did see the problems before (Spectrum modem + Spectrum Router) and decided to first swap out the router (and return their router to them). Intermittent connection loss happening at random times during the day. This topic has been closed to new posts due to inactivity. Rolling back though could be seen as a trade off between functionality versus possible security issues. @lkuhn Rollback to v.42 certainly appears to be the default stock answer for all issues connected with 5ghz WiFi dropouts. I also pay for a secure Swiss based email account. I'm not sure what else I can do on my end other than this. Had a few other issues with things like Readyshare, QOS stuff, etc. I also checked with multiple devices the speed, and the same 2.4 Ghz is faster than 5Ghz at 1 m distance, tried with my tablet (Ipad), phone (Huawei honor 9), laptops (aces swift 3 and mac book pro 2015). There was possibly a little leak happening from there. I don't know the date of manufacture of my device, but it was purchased on 2015-01-31. I checked all the setting, I have no clue what is the problem. Return/exchange it? Tomorrow I have the tech coming out to check the cables/wiring in the house and outside to make sure there is no damage causing this. We hope you'll join the conversation by posting to an open topic or starting a new one. How do I set up the router as an access point on my Nighthawk router? Any input or troubleshooting step I missed is greatly appreciated. That failure is one that you will see without that restart process, Been there, done that, although my R7000P has test firmware for something else.
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